Moon Cut Necklaces | 14K Gold

Free Shipping available to USA & Canada.

In general, domestic shipments are in transit for 2 - 7 days

Orders are usually dispatched within 1 business days of payment of order

Shipping policy

Fantastic Jewelry NYC ("we" and "us") is the operator of (https://fantasticjewelrynyc.com/) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General

We maintain accurate stock counts, these can be viewed just below the product price on our website. If the product is published on our website, it is available and can be purchased.

2. Shipping Costs

Domestic Shippin cost (shipments within the United States of America)

Shipping costs within the United States of America are free.

International shipping costs (shipments outside the United States of America)

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order.

Payment for shipping will be collected with the purchase.

This price will be the final price for shipping cost to the customer.

3. Returns

3.1 Return Due To Change Of Mind

Fantastic Jewelry NYC will happily accept returns due to change of mind as long as a request to return is received by us within 15 days of receipt of item and are returned to us in original packaging, unused and in resellable condition.

Return shipping will be paid at the customers expense and will be required to arrange their own shipping.Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.

 
(Fantastic Jewelry NYC) will refund the value of the goods returned but will NOT refund the value of any shipping paid.

*If you want to know in detail our return and refund policy, you can consult it here.

4. Delivery Terms

4.1 Transit Time Domestically

In general, domestic shipments are in transit for 2 - 7 days

4.2 Transit time Internationally

Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.

4.3 Dispatch Time

Orders are usually dispatched within 1 business days of payment of order

Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.4 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

4.5 P.O. Box Shipping

Fantastic Jewelry NYC will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

4.7 Items Out Of Stock

We keep accurate stock counts, these can be seen just below the product price on our website. If the product is listed on our website, it is available and can be purchased. If the product is NOT listed on our website, it is NOT available and CANNOT be purchased.

4.8 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us at sales@fantasticjewelrynyc.com so that we can conduct an investigation.

5. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

6. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service.

7. Duties & Taxes

7.1 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website

7.2 Import Duties & Taxes

Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Fantastic Jewelry NYC encourage you to be aware of these potential costs before placing an order with us.

If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to Fantastic Jewelry NYC at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

8. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

9. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

9.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

9.2 Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

10. Customer service

For all customer service enquiries, please email us at sales@fantasticjewelrynyc.com or fill de form on https://fantasticjewelrynyc.com/pages/contact