Is Your FJNYC Order Insured? Everything About Our Shipping Policy

29 de agosto de 2026

Every order shipped from Fantastic Jewelry NYC is fully insured through FedEx. This is not an optional add-on, a premium service, or something you need to request — it is included automatically in every order, at no additional cost to you. This page explains exactly what that means, how it works, and what to do if something goes wrong with your shipment.

What Insured Shipping Means

When we say your order is insured, we mean that the full declared value of your jewelry is covered against loss, theft, or damage during transit. If your package is lost by FedEx, stolen before delivery, or arrives damaged — the value of your order is covered. You do not absorb the loss. We do, and FedEx reimburses us.

This coverage is included at no additional cost because we believe that anyone who purchases real gold jewelry from us should not have to worry about whether it arrives safely. The insurance is not marketing language — it is a concrete financial protection that covers the full value of your purchase from the moment the package leaves our showroom until it is delivered to your door.

How We Ship

All FJNYC orders ship via FedEx. We use FedEx because it provides:

Full tracking from pickup to delivery — you can follow your package in real time
Signature required on delivery for orders above a certain value — so your package cannot be left unattended at a door
Direct accountability — if something goes wrong, FedEx has a claims process and we handle it on your behalf

Orders placed before 2:00 PM Eastern time on a business day typically ship the same day or the next morning. Transit time is 2 to 3 business days to most US addresses. Expedited options are available — contact us by WhatsApp before placing your order if you need guaranteed delivery by a specific date.

Delivery to All 50 States

We ship to all 50 states, including Alaska, Hawaii, and Puerto Rico. No additional charges for remote locations. The same insured FedEx service that covers a delivery to Manhattan covers a delivery to Honolulu or San Juan.

What Happens If Your Package Is Lost or Damaged

Contact us immediately at +1 (347) 202-4976 by WhatsApp or phone. Do not wait. We open a FedEx claim on your behalf and coordinate the resolution. Depending on the situation, we either reship the item or issue a full refund — whichever you prefer. Our goal is that no FJNYC customer ever absorbs a loss from a shipping problem.

Packaging

Every order ships in discreet packaging with no external indication of the contents. The box does not say gold, jewelry, or anything that would identify it as a valuable shipment to anyone who sees it in transit or at your door.

Questions Before You Order

If you have questions about shipping to your specific address, timing, or anything related to delivery — contact us before placing the order. WhatsApp: +1 (347) 202-4976. English and Spanish. Monday through Friday, 12:00 PM to 5:00 PM Eastern. We answer shipping questions outside those hours as well — WhatsApp is monitored throughout the day.

Browse our catalog at fantasticjewelrynyc.com.